TENANT RESOURCES

Welcome to the CASA Property Management Tenant Resource Centre. Here you will find information regarding maintenance requests, emergency procedures, and approved emergency vendors.

For life-threatening emergencies call 911 immediately! For property emergencies please call our emergency line (403) 960-1021 or email us at maintenance@csacacalgary.com

For non-emergency maintenance requests please submit your maintenance request by clicking the button below and provide the following:

Property address
Unit number
Description of issue
Photos or videos
Best contact number
Permission to enter if you are unavailable

Submit a Maintenance Request

For life-threatening emergencies call 911 immediately!

For:

Fire
Medical emergency
Gas leak
Carbon monoxide alarm
Crime in progress
Any immediate threat to life or safety

Do not contact CASA first.

Property Emergencies

Contact CASA Immediately

Examples include:

Active water leak
Burst pipe
Flooding
Sewer backup
No heat during winter
Electrical hazard
Exterior door cannot be secured
Broken window creating a security risk

Phone: (403) 960-1021

Property Emergency if CASA cannot be reached

Important Notice

Emergency vendors should only be contacted for genuine emergencies that cannot safely wait until the next business day.

If a tenant requests emergency service for a non-emergency issue, a tenant-caused issue, negligence, misuse, or provides inaccurate information regarding the urgency of the situation, the tenant may be responsible for the associated service costs where permitted by the lease agreement and applicable legislation.

Plumbing, Water & Heating Emergencies

AAA Heating & Plumbing

Phone: 403-474-5443

Examples:

No heat
Active water leak
Flooding
Sewer backup
No hot water

Electrical Emergencies

Ampt Over Electric

Phone: 368-993-7463

Email: service@amptover.com

Examples:

Sparking outlet
Burning smell
Electrical hazard
Power loss affecting the unit